Last updated: [20 Aug'25]

At Tarissa Silver Jewels, every piece of jewelry is crafted with love and care. We want you to be completely satisfied with your purchase. If for any reason you are not, this Refund & Return Policy outlines the process.

1. Eligibility for Returns

• Items are eligible for return or exchange within 7 days of delivery.

• To qualify, the item must be:

  • Unused and unworn

  • In its original packaging (with box, tags, and invoice)

  • Free from damage or signs of wear

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2. Non-Returnable Items

• Personalized, engraved, or custom-made jewelry cannot be returned or exchanged.

• Items purchased on final sale or discount are non-returnable.

• Earrings are non-returnable for hygiene reasons (unless damaged or defective on arrival).

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3. Return Process

1. Contact us at 📧 [Insert Email Address] or 📞 [Insert Phone Number] within 7 days of receiving your order.

2. Our team will guide you through the return/exchange procedure.

3. Ship the product securely to our address. Return shipping costs are to be borne by the customer, unless the item was defective or incorrect.

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4. Refunds

• Once we receive and inspect your returned item, we will notify you of approval/rejection.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges are non-refundable.

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5. Exchanges

• We offer exchanges for the same product (if available) or another item of equal value.

• If the chosen exchange item is of higher value, you will need to pay the price difference.

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6. Damaged or Defective Items

• If your product arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos.

• We will arrange for a replacement or a full refund at no extra cost.

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7. Contact Us

For any return or refund queries, reach out to us:

📧 [Insert Email Address]
 

✨ At Tarissa Silver Jewels, your satisfaction is our priority. We promise to handle every return and refund request with fairness and care.